TERMS

Thank you for your interest in CUTASUNDA!

Please take a moment to review the Terms below. I know it's not the most exciting read, but it's important you're comfortable with how I run my business.

GENERAL

CUTASUNDA is both a trading name and brand name for Michael Swift, operating as a sole trader (self-employed business owner) in the UK.

I'm the entire team behind CUTASUNDA, handling everything from product design, development, and testing to assembly, quality assurance, supplier management, stock control, marketing, sales, packing, shipping, returns, customer support, website design and maintenance (as I'm sure you can tell!), bookkeeping, and general admin. It's a lot, but I love what I do.

I aim to provide a personal, professional, and efficient service. However, as a small business owner juggling many responsibilities, I may not always be as efficient as larger companies with dedicated staff for each role.

My working hours are usually 10am to 4pm UK time, Monday to Friday (excluding UK public holidays), but this can vary occasionally.

CONTACT

I run this business from home. For privacy reasons, I don't list the address here.

You can reach me by e-mail via the CONTACT page, and I aim to respond within three business days, usually sooner. Sometimes it may take a bit longer, but rest assured your messages are important to me, and I'll reply as soon as possible.

If you need to return an item, I'll provide my postal address once the return is authorised.

SALES

As a small business, I can't offer trial periods for my products, so please order only if you genuinely intend to keep the item.

I aim to ship within three business days of your order, but it can take up to a week if I need to assemble, inspect, and pack your product. If it's going to take longer than that, I'll let you know by e-mail. Therefore, it's important you provide a valid e-mail address when making payment in case of any issues with your order.

Orders are usually shipped using a tracked and signed-for service for your benefit and mine. In most cases, you'll need to sign for delivery.

Orders shipped outside the UK may be subject to import taxes and other fees beyond my control, which are your responsibility. Please check your local regulations before ordering.

Orders from individuals and countries on the UK Sanctions List will usually be blocked by my payments processing service. If not, they will be cancelled and refunded. If you think this might affect you, please check before ordering.

CANCELLATION

You can cancel your order for any reason as long as it hasn't been shipped. If you need to cancel, please contact me as soon as possible. Once an order has shipped, you'll need to await delivery and then return it if no longer wanted.

RETURNS

Your rights under distance selling regulations are protected and respected. More importantly, I want you to be happy with your purchase.

Returns incur a lot of hidden costs that can be challenging for a small business like mine. If you think you may want to return an item within fourteen days of receipt, or if you notice a fault after that period, please contact me as soon as possible. I'll do my best to find a solution that works for us both. If I can't, I'll provide returns authorisation, packing and shipping instructions, and a postal address for the return (with tracked & signed-for shipping at your cost).

REFUNDS

I aim to process refunds as quickly as possible, but no later than fourteen days from order cancellation or receipt of a return. If you haven't received a refund within this timeframe, please contact me and I'll address it urgently.

PRIVACY

I only use the information you provide to process your orders and communicate with you regarding enquiries, purchases, support, and returns. I won't ever share your data with any third parties unless required by law.

COPYRIGHT

All text, images, videos, documents, downloads, designs, other media, branding, and products on this site are Copyright © 2024 Michael Swift unless otherwise stated. Copies are registered on the blockchain to prove ownership and origination dates for copyright protection.

You're welcome to download or make one copy of anything here for personal reference, but you'll need permission to use it in any other way, whether in original or derivative form. To request permission, please contact me.

Sound fair?

Thank you for your understanding and support!